UDWI’s text message alert system provides members with another tool to receive important account information and urgent outage alerts. All UDWI members with cell phone numbers on file were automatically enrolled in the text system when we launched the service in summer 2022. If you did not receive this text message or previously opted out of the service but would like to be enrolled, please call our office at 812-384-4446, or text “OPTIN” (one word!) to 812-384-4446 (same number!) to get your account activated.
Since the initial launch of this program, we have added new features to enhance this service! Members can text “OUT” to report an outage, “HELP” to receive more information, and “STATUS” to receive updates on outages in your area!
Members can also still report outages by calling the UDWI office or through the UDWI REMC app in addition to utilizing UDWI’s texting service. The UDWI Facebook page will continue to update members on outages as a whole and provide updates where we can. Please remember, during a weather event do not use Facebook to report outages; refer to the options above to ensure we see your report! Utilizing our text service or calling the UDWI office line will send your request directly to the dispatch team.
If you do not wish to receive text alerts, simply reply “QUIT” to opt out. Please contact our office if you have any questions about this new alert system!